Operations: The Heart of a Business

Operations are the ways in which a business delivers on its promises; and are often described as how a business "harvests" value from the market place.

If a business wants to understand the truth about how it delivers on its promise, to check that it is regularly dazzling its customers (and know about it quickly if it is not) and be certain that it is really understanding what its customers want, Operations have to sit right at the heart of the business.

I offer practical help with ensuring that operational functions - the nuts and bolts of a business's relationship with its customers - are correctly positioned within a business and constantly delivering on the business's promise to its customers.